Tile House Surgery

The NHS App gives you a simple and secure way to access a range of NHS services. Download the NHS App on your smartphone or tablet via the Google play or App store. You can also access the same services in a web browser by logging in through the NHS website.

Our telephone system enables patients to choose a call back option.

Instead of waiting on hold to speak with a member of the team, you have the option to request to be called back. The call-back feature is an automated system and offers you the call back option when there are 4 or more people in the queue, or the wait is over 5minutes.

The callback system is not able to initiate a call back if you telephone number is anonymous or blocked.

You will be offered to dial ‘1’ for the call-back option, this will hold your position in the queue as if you were still on the phone.

The system will then ring you back when you have reached number one in the queue. This means that rather staying on hold, you can carry on your day or rest if you’re feeling unwell.

If your telephone or mobile goes to voicemail while we are calling you back because your mobile phone is switched off or not in signal range the receptionist will leave you a voicemail message instructing you to call us back at your next convenience.

Our phone lines are open from 8am until 6:30pm, Monday to Friday. 

Your complete guide to conditions, symptoms and treatments, including what to do and when to get help.

Find out how your medicine works, how and when to take it, possible side effects and answers to your common questions.