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Noticeboard

Christmas 2017 closure and New Year 2018 closure times.

We will be closed from 11.30am on Saturday 23rd December 2017 until 8am Wednesday 27th December 2017. We will also be closed from 11.30am on Saturday 30th December 2017 until 8am on Tuesday 2nd January 2018. If you require medical help during that time please ring 111 for non life threatening emergencies or 999 for life threatening emergencies. ( For prescription arrangements please go to the Prescription tab - Christmas and New Year 2017)

Prescription ordering over the festive period.

Click on Prescriptions tab above and Christmas and New Year tab for full information.

Travelling Abroad? - our service has changed, please download our Advice for Travellers leaflet.

Patient Newsletter No. 9 July 2017

NHS Health Checks - guidelines for these checks have recently changed, we will be reviewing our processes, in the meantime we will not be booking any Health Checks - further information to follow.

Gluten Free Food Prescriptions

Appointments

At the Tile House all patients have a named accountable GP, who is responsible for your overall care at the Practice, if you do not know who this is you should contact Reception who will be able to tell you, if you have a preference as to which GP this is we will make reasonable efforts to accommodate your request.

To maintain continuity of care we prefer you to see your own doctor for routine appointments whenever possible.

80% of appointments are routine pre-bookable, this means that there are now more routine appointments available so that you can be seen by your own doctor, these are now all 10 minute slots. To book one of these advance routine appointments please ring at any time between 10:00 and 18:30.

However, if you have a medical emergency which has occurred within the last 24 hours and you feel that you need to be seen by a doctor on that day, please ring the surgery at 8am, you may be booked into one of our emergency slots or your details will be taken and the duty doctor will ring you to discuss your symptoms and to decide if you need an emergency appointment.                        

The telephone lines can be very busy especially early in the morning. If possible, for non-urgent matters, please telephone after 10:00.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Accidents and Emergencies

Minor injuries may be dealt with by the Nurses at the surgery (please ring for an appointment and advice), but for major problems patients should attend the nearest Accident and Emergency department, located at Basildon Hospital or Queens Hospital, Romford, or Orsett Minor Injury Service. (Always ring this service before attending to confirm that they can deal with your problem on 01268 592300.)

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 

 
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