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Noticeboard

Update - Due to the current Coronavirus outbreak we have had to make changes to the way we operate: Please see below and also click on the News header for further information.

Please note that all previously booked appointments have now been cancelled, should you still require to be speak to a doctor follow the contact instructions below:-

Our doors are now closed, you should only come to the surgery if you have been requested to attend an appointment by a nurse or a doctor.

 

If you have symptoms associated with coronavirus, including a new continuous cough or a high temperature.and your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

 

Only call NHS 111 direct if you cannot go online, or are advised to do so by the online service.

 

For the latest Covid-19 advice please visit www.nhs.uk/coronavirus.

 

We are currently operating a reduced service, all staff are working hard to answer your call however there may be longer delays than usual due to the need for all calls to be triaged.

If you have not nominated a pharmacy for your prescriptions contact the surgery to arrange.

Thank you for your cooperation. Tile House Surgery.

 

End of FAX machine use in General practice - The Tile House Surgery will cease to use a fax machine with effect from 31/03/2020. This is to enhance data security and also to support the NHS Paper Switch-Off programme (PSO). Any queries regarding this statement are to be directed to the Practice Manager.

Electronic Prescriptions - Read about the changes from 20th January 2020 on the Prescriptions tab.

Dr Indrakumar will be on maternity leave from the 23rd December 2019 until late 2020, Dr Haq will be looking after her patients in her absence.

We are currently recruiting for 2 new members of our Reception team - please click on the link on the right - Employment Opportunities, for further details.

Patient Newsletter June 2019

Car Park Barrier - The barrier will be open during normal Surgery hours; 8am to 6.30pm Monday to Friday and 9am to 11.30am on Saturdays. If your car is in the car park outside of these times you will be able to exit the car park but not enter, however, it is your responsibility to ensure that your car is not left in the car park outside of our normal opening hours as we do not accept any liability if your car is in the car park and we have a barrier electrical failure outside of our normal opening hours.

Privacy Notice - Please click to read our Patient Privacy Notice we also have a Privacy notice for anyone between the ages of 13 and 16 years Under 16 Privacy Notice

**NEW** Our new GP Extended Access HUB is now operational. Please click on the Opening Times tab for more information.

Please read - 10 insider tips- I bet you didn't know about your GP?

Travelling Abroad? - our service has changed, please download our Advice for Travellers leaflet.

Gluten Free Food Prescriptions

Appointments

At the Tile House all patients have a named accountable GP, who is responsible for your overall care at the Practice, if you do not know who this is you should contact Reception who will be able to tell you, if you have a preference as to which GP this is we will make reasonable efforts to accommodate your request.

To maintain continuity of care we prefer you to see your own doctor for routine appointments whenever possible.

80% of appointments are routine pre-bookable, this means that there are now more routine appointments available so that you can be seen by your own doctor, these are now all 10 minute slots. To book one of these advance routine appointments please ring at any time between 10:00 and 18:30.

However, if you have a medical emergency which has occurred within the last 24 hours and you feel that you need to be seen by a doctor on that day, please ring the surgery at 8am, you may be booked into one of our emergency slots or your details will be taken and the duty doctor will ring you to discuss your symptoms and to decide if you need an emergency appointment, if you require an emergency afternoon appointment please ring at 1.30pm as these are not released until then, and these are limited.                        

The telephone lines can be very busy especially early in the morning. If possible, for non-urgent matters, please telephone after 10:00.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Accidents and Emergencies

Minor injuries may be dealt with by the Nurses at the surgery (please ring for an appointment and advice), but for major problems patients should attend the nearest Accident and Emergency department, located at Basildon Hospital or Queens Hospital, Romford, or Orsett Minor Injury Service. (Always ring this service before attending to confirm that they can deal with your problem on 01268 592300.)

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 

 
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