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Noticeboard

Update - Due to the current Coronavirus outbreak we have had to make changes to the way we operate: Please see below and also click on the News header for further information.

Please note that all previously booked appointments have now been cancelled, should you still require to be speak to a doctor follow the contact instructions below:-

Our doors are now closed, you should only come to the surgery if you have been requested to attend an appointment by a nurse or a doctor.

 

If you have symptoms associated with coronavirus, including a new continuous cough or a high temperature.and your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

 

Only call NHS 111 direct if you cannot go online, or are advised to do so by the online service.

 

For the latest Covid-19 advice please visit www.nhs.uk/coronavirus.

 

We are currently operating a reduced service, all staff are working hard to answer your call however there may be longer delays than usual due to the need for all calls to be triaged.

If you have not nominated a pharmacy for your prescriptions contact the surgery to arrange.

Thank you for your cooperation. Tile House Surgery.

 

End of FAX machine use in General practice - The Tile House Surgery will cease to use a fax machine with effect from 31/03/2020. This is to enhance data security and also to support the NHS Paper Switch-Off programme (PSO). Any queries regarding this statement are to be directed to the Practice Manager.

Electronic Prescriptions - Read about the changes from 20th January 2020 on the Prescriptions tab.

Dr Indrakumar will be on maternity leave from the 23rd December 2019 until late 2020, Dr Haq will be looking after her patients in her absence.

We are currently recruiting for 2 new members of our Reception team - please click on the link on the right - Employment Opportunities, for further details.

Patient Newsletter June 2019

Car Park Barrier - The barrier will be open during normal Surgery hours; 8am to 6.30pm Monday to Friday and 9am to 11.30am on Saturdays. If your car is in the car park outside of these times you will be able to exit the car park but not enter, however, it is your responsibility to ensure that your car is not left in the car park outside of our normal opening hours as we do not accept any liability if your car is in the car park and we have a barrier electrical failure outside of our normal opening hours.

Privacy Notice - Please click to read our Patient Privacy Notice we also have a Privacy notice for anyone between the ages of 13 and 16 years Under 16 Privacy Notice

**NEW** Our new GP Extended Access HUB is now operational. Please click on the Opening Times tab for more information.

Please read - 10 insider tips- I bet you didn't know about your GP?

Travelling Abroad? - our service has changed, please download our Advice for Travellers leaflet.

Gluten Free Food Prescriptions

Opening Times

The surgery doors are open at the following times:

  • Monday to Friday 08:00 to 18:30
  • Early morning surgeries start between 08:30 – 09:00
  • Early afternoon surgeries start between 14:00 – 14:30
  • Late surgeries start between 15:00 – 16:15

We do not normally have clinicians on-site between 12.30pm and 3.00pm, as all our Doctors are out on Home Visits. If you have urgent need of a doctor during these times you should attend Queens or Basildon A&E or Orsett Hospital Minor Injuries Unit or you can ring 111 for advice or 999 for an emergency ambulance.

To book an appointment

Over 70% of our appointments are routine pre-bookable, these are all 10 minute slots.

 

You can book one of these appointments via our website, via the NHS app and MY GP app on your smart phone (Pre registration to use these services is required- contact reception for information) or by ringing the surgery (our phones are busy early morning so if your call is non urgent please ring after 10am) on

01277 227711 and press option 1

This number operates Mon - Fri between 8.00am - 6.30pm.

However, if you have a medical emergency which has occurred within the last 24 hours or feel the issue cannot wait for a routine appointment and you feel you need to be seen by a doctor on that day, you should ring the surgery from 8am on the day. You will either be allocated one of our morning emergency appointment slots or if they have all been filled your request will be passed onto our Duty Doctor who will ring you back to assess whether or not you need to be seen within 48 hours, if so you will be asked to attend surgery at a specific time.

We do have a limited number of afternoon emergency slots, to book these ring at 1.30pm.

Extended Hours Surgery

Saturday Morning: 09:00 – 11:30

The phone lines open at 09:00 on Saturday mornings. Saturday morning surgeries are for pre-booked routine appointments, on those mornings we have one doctor and two nurses. You can also pick up pre-ordered prescriptions, register to become a patient, get your test results and book an advance appointment.  If you have an emergency on a Saturday morning, require to see a doctor, have a home visit or run out of medication you should contact the Out of Hours on 111 who operate a service from Brentwood Community Hospital. We are unable to deal with urgent issues on a Saturday morning - please do not come to the surgery unless you have a pre-booked appointment, the Doctor/Nurses  on duty are unable to issue urgent prescriptions or deal with acute problems that have occurred.

Afternoon closures.

We are closed on the following afternoons from 1pm for Staff and GP Training:

Tuesday 7th April 2020

Tuesday 5th May 2020

Tuesday 2nd June 2020

Tuesday 7th July 2020

If you require medical assistance during these afternoons, dial 111 or in an emergency dial 999.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website