Normal Opening Hours
The surgery is open at the following times:
Monday to Friday 08:00 to 18:30
Extended hours - We no longer open on a Saturday morning - see below.
Phone Lines
Our phone lines are open from 8am to 6.30pm Monday to Friday.
Callers in the morning will be booked into the next routine phone appointment which may be later that same week or the following week.
If the problem is urgent and we have available appointments patients will be booked in for either a phone consultation or face to face appointment with the GP that day.
Once our morning appointments have all gone patients may be asked to ring in at 1.30pm as we do reserve a limited number of appointments for urgent problems in the afternoon this is on a first come first served basis.
Enhanced Access Hours
As of 1st October the Tile House surgery will no longer open on a Saturday morning.
Pre-bookable Appointments will be offered on Saturdays and will take place at the Brambles Surgery between 9am and 5.00pm.
There will also be available pre-bookable appointments Monday to Friday 6.30pm to 8.30pm at the Brambles Surgery.
Further details below:
Out-of-hours GP services are changing
We want to provide the right services at a time which is convenient for you. We’ve listened to feedback from people in our local area, and we are making changes to our out-of-hours appointments to deliver better services for you.
The new way of delivering out-of-hours appointments will give you:
· Access to more healthcare professionals. This new service will be delivered by professionals including GPs, Nurses and Health Care Assistants.
· More choice about the type of appointment you want. These include a mixture of in-person face-to-face appointments, and remote appointments like telephone, video, or online appointments.
· Make it more convenient for you to travel to out-of-hours appointments. These appointments are being planned and delivered locally, so it is likely they will available closer to your home.
From Saturday 1 October 2022, out-of-hours appointments will be available from 6.30pm to 8.30pm on weekdays, and from 9am to 5pm on Saturdays.
Out-of-hours appointments were previously planned by Clinical Commissioning Groups (CCGs) on behalf of many GP practices in a bigger area. From Saturday 1 October 2022, this is now being planned and delivered locally by Primary Care Networks (PCNs).
We are working together with other GP practices in our local area as part of the Brentwood Primary Care Network. You can find out more about Brentwood Primary Care Network on our PCN website at www.brentwoodpcn.nhs.uk
An out-of-hours appointment will be at the Brambles Surgery.
These appointments will not be available as walk-in appointments. You will need to book them in advance
To book an out-of-hours appointment, you should contact your regular GP practice in the usual way. They will advise you on the appointments which are available, and which healthcare professional is the right person to help you.
If you need medical help now but it's not an emergency, you can also go to 111 online or call 111.
Closed Afternoons (from 1pm to 6.30pm)
We are closed on the following afternoons for GP and staff training, if you require medical attention during this time you should call 111, or in an emergency 999.
Tuesday 7th February 2023
Tuesday 7th March 2023