This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Christmas 2017 closure and New Year 2018 closure times.

We will be closed from 11.30am on Saturday 23rd December 2017 until 8am Wednesday 27th December 2017. We will also be closed from 11.30am on Saturday 30th December 2017 until 8am on Tuesday 2nd January 2018. If you require medical help during that time please ring 111 for non life threatening emergencies or 999 for life threatening emergencies. ( For prescription arrangements please go to the Prescription tab - Christmas and New Year 2017)

Prescription ordering over the festive period.

Click on Prescriptions tab above and Christmas and New Year tab for full information.

Travelling Abroad? - our service has changed, please download our Advice for Travellers leaflet.

Patient Newsletter No. 9 July 2017

NHS Health Checks - guidelines for these checks have recently changed, we will be reviewing our processes, in the meantime we will not be booking any Health Checks - further information to follow.

Gluten Free Food Prescriptions

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

IT/Electronic Patient Records

Statement of Intent

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or you can download our policy here.

How to make a complaint or express a concern

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website