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Noticeboard

Patient Participation Week 10th - 15th June - The Patient Group hopes that you will pop into the surgery during this week to pick up their Newsletter and they are now accepting new members to their group so there will be forms available, enabling you to join the group.

Car Park Barrier - The barrier will be open during normal Surgery hours; 8am to 6.30pm Monday to Friday and 9am to 11.30am on Saturdays. If your car is in the car park outside of these times you will be able to exit the car park but not enter, however, it is your responsibility to ensure that your car is not left in the car park outside of our normal opening hours as we do not accept any liability if your car is in the car park and we have a barrier electrical failure outside of our normal opening hours.

CAR PARK - The Car Park resurfacing has now been completed and the car park is now open for use - we apologise that the white lines have yet to be added and the disabled spaces marked.

Patient Newsletter June 2018

Privacy Notice - Please click to read our Patient Privacy Notice we also have a Privacy notice for anyone between the ages of 13 and 16 years Under 16 Privacy Notice

**NEW** Our new GP Extended Access HUB is now operational. Please click on the Opening Times tab for more information.

Please read - 10 insider tips- I bet you didn't know about your GP?

Travelling Abroad? - our service has changed, please download our Advice for Travellers leaflet.

Gluten Free Food Prescriptions

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Adults: Adult Privacy Notice

Children: Privacy Notice (Children)

 

IT/Electronic Patient Records

Statement of Intent

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018 and Access to Health Records Act, patients may request to see or to receive a copy of their medical records. Such requests should be made through the practice manager and excessive requests may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Subject Access Request Form

CCTV Policy & Code of Practice

CCTV is used in the waiting area of the surgery and also in the Car Park attached is our policy  and how you can make an access request.

CCTV Policy

CCTV Code of Practice Patient Leaflet

Wi-Fi Policy

Wi-Fi Policy

Cookies Policy

The Practice's website uses cookies:- For more information on which cookies our website uses and how they are used please go to:- https://www.mysurgerywebsite.co.uk/disclaimer.htm

Cookies Policy

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or you can download our policy here.

How to make a complaint or express a concern

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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