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Welcome to Tile House Surgery
NEWS - 5th June 2020
Update from the Practice Manager
At the Tile House we were hit quite hard back in April with various staff off with Covid-19, all of whom I am pleased to say recovered well, however that did not affect the running of the practice and we were extremely busy putting into action a new way of working for all staff, doctors and nurses but without patients on the premises, this continues in the main today.
All GP consultations are initially by phone and during the call the GP can convert the call to a video consultation, if they feel they need to see the patient. They can also ask the patient to securely send in photos via their smartphones and these are held, with patient consent, on the patient record. For those patients who need a physical examination we have isolation rooms at the surgery, in which they are seen every afternoon or they are booked into our Amber HUB which operates out of the Brambles surgery.
Any patients who possibly have Covid but also have other problems are not seen at the surgery but are seen at one of the Red HUB clinics at Brambles surgery.
Our Nurses are restarting some of their clinics now, mainly pre-school boosters, various injections and cervical smears, they are carrying out a lot of Chronic Disease Management work via phone consultations.
Referrals to secondary care have been restarted, these were stopped by the hospitals at the height of the pandemic. The majority of hospitals are carrying out phone triage instead of first face to face outpatient appointments.
Blood tests are now available for the GP to order for Chronic Disease management and those on specific medications and are carried out either at Orsett Hospital or St Andrew's in Billericay.
Most patients were very quickly converted to electronic prescribing and all prescription are now electronically sent to pharmacists. We still do not take prescription requests over the phone but prescriptions can be requested via a patients normal pharmacist, on-line (to set this up patients should contact reception and this is done remotely) or by dropping a request through our letterbox, it is no longer possible to collect prescriptions from the surgery.
Throughout the week we only have a limited number of doctors physically on the premises all the others are working from home including our registrars, which reduces the risk of infection.
We now have an intercom facility at the front door,as our doors are locked, this gives reception staff the ability to converse with patients in a safe way without opening the door. Anyone entering the building whether they are staff, doctors, nurses, patients, couriers or anyone else all have their temperature checked at the door and all patients have to wear a face mask before entering and only the patient being seen is allowed onto the premises, unless it is a child then one parent is allowed to accompany. Our Doctors and Nurses see patients wearing full PPE.
For our care home patients we have been carrying out video ward rounds with the assistance of the care home staff and so all patients have been seen by a doctor in the past month and this is planned to occur monthly, or sooner if necessary.
We have also had the local Midwifery team lodging with us since April and they have been seeing their patients on the premises, fortunately we were able to accommodate them in a separate area of the surgery. They are normally based out of Brentwood Community Hospital but their rooms were occupied due to the hospital converting their space to hospital wards.
Going forward we are expecting that the way patients access the surgery will be very different to how it used to be and we do not envisage ever going back to all consultations being face to face, they will be a mix of face to face and phone. This will be beneficial to the majority of patients, less risk of infections caused by sitting in a crowded waiting room especially at the height of the cold and flu season , less patients in the premises will mean easier parking for those who do need to attend, but planning on this is at an early stage and will depend on many evolving factors we will keep all our patients informed as time goes on.
About the Tile House surgery
The Tile House Surgery is situated close to the centre of Brentwood, in an attractive house, which was taken over by the partnership in 1963. The original house, which was a Grade II listed building with a Georgian façade, was initially enlarged at the turn of the last century and was developed further in 1993. The practice dates back to 1865 when it was started by a Doctor Wallis.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The practice benefits from a car park, although wherever possible we do ask patients to park in the town centre and walk to the surgery, this then leaves the available car parking spaces for those who are less able bodied.
Practice Leaflet Practice Leaflet - Large Print format
The Tile House is a non-smoking area and we strongly advise patients not to smoke. For more specific advice about measures to maintain your health please speak to your doctor or nurse.
Anyone using the car park does so at their own risk. The Car Park is private and only for use by Patients who are attending an appointment at the Surgery - it is not to be used to park your car whilst attending any of the other medical/dental/ophthalmological establishments in the area or for dropping off children or picking them up from school.
(Site updated 09/07/2020)