News Update 13th September 2023
We have now sent letters to all those who are eligible and under the age of 18 and have sent SMS messages to all those who are eligible and over 18years who have a mobile number recorded on their record. If you have not already received a contact from us, please do call the surgery. We will be calling those without a mobile number over the next few weeks.
We are now booking flu vaccinations for the following cohorts:
* those aged 65 years and over
* those aged 18-64 years in clinical risk groups
* pregnant women
* all children aged 2 or 3 years on 31st August 2023
* those living with immunocompromised individuals
We are currently holding sessions on Saturday 7th October and Saturday 14th October. To book your appointment please call 01277 227711, after 10am, and choose option 1 for reception.
Other clinical staff at the Tile House assisting our Doctors and Nurses
We also have a Physician Associate, a Paramedic, Pharmacists, an Orthopaedic specialist, Mental Health Practitioners and non-clinical Social Prescribers who are all available to speak to patients. Please discuss these options with Reception when booking an appointment. You may be directed to an appointment with one of these clinicians rather than with a GP when appropriate.
For more information please click here.
We are now an authorised eC-Card venue. This service provides free condoms and lube for young people aged 16-24.
For more details, and information on how to download the app please click here.
click here for Practice Leaflet
If you require our Practice Leaflet in a different format, including large print please contact the surgery.
Fear of Flying Leaflet -
please click here to download new guidance on prescribing Diazepam for fear of flying.
Our doors are open, mask wearing is now optional, however if you are seeing a Clinician and you have a respiratory issue the Clinician may ask you to wear one.
It is possible to book either a phone call with one of our clinicians or a face to face appointment on the day by calling Reception after 8am. It is also possible to pre-book both telephone appointments and face to face appointments either by calling reception or also on-line. If you do not have on-line access and would like to have it please contact the surgery, ID will be required.
We have made some amendments to our phone system following patient feedback and we are hopeful that this will help patients access the correct team more efficiently and reduce the waiting times on the phones, there is now no limit on the number of callers that can remain in the call queue, our receptionists will answer your call as soon as is possible however some callers have complex issues which take a long time to resolve so your patience is appreciated.
We have also increased the time that our teams, other than reception, can take calls directly from patients.
Tests results can now be accessed between 8am – 2pm Monday – Friday by choosing option 3.
The prescriptions team can now deal with your queries between 10am -4pm Monday – Friday by choosing option 2.
Our Medical secretary team will be available to deal with ongoing referral queries between 8am – 6pm Monday to Friday by choosing option 4.
We hope that this will reduce the calls going to the reception team and therefore ease some of the pressure on the lines, meaning the wait should be less for patients.
Please bear in mind that urgent same day appointments are released at 8am Monday – Friday so our phonelines are at their busiest around these times. If your call is relating to a more routine matter it may be easier to call back between 10am – 6.30pm.
E-Consults - PATCHS - On-Line Consultations
This functionality is currently not available however we will be reinstating it in the near future.