Welcome to Tile House Surgery
We have made some amendments to our phone system following patient feedback and we are hopeful that this will help patients access the correct team more efficiently and reduce the waiting times on the phones.
We have also increased the time that our teams, other than reception, can take calls directly from patients.
Tests results can now be accessed between 8am – 2pm Monday – Friday by choosing option 3.
The prescriptions team can now deal with your queries between 10am -4pm Monday – Friday by choosing option 2.
Our Medical secretary team will be available to deal with ongoing referral queries between 8am – 6pm Monday to Friday by choosing option 4.
We hope that this will reduce the calls going to the reception team and therefore ease some of the pressure on the lines, meaning the wait should be less for patients.
Please bear in mind that urgent same day appointments are released at 8am and 1.30pm Monday – Friday so our phonelines are at their busiest around these times. If your call is relating to a more routine matter it may be easier to call back between 10am – 1pm and 3pm – 6.30pm.
Other clinical staff at the Tile House assisting our Doctors and Nurses
We also have a Physician Associate, Pharmacists, an Orthopaedic specialist, Mental Health Practitioners and non-clinical Social Prescribers who are all available to speak to patients, please discuss these options with Reception when booking an appointment.
You can now book routine telephone calls with your GP online - go to Online services and login to access.
If you do not already have online access, please speak to a receptionist about getting this set up. It is a quick and easy process and saves patients and the surgery lots of time when booking routine appointments.
You will require photo ID.
NEWS – 9th May 2022
Update from the Practice Manager
Commencing the 9th May we will be having the windows replaced at the surgery, therefore there will be limited parking available. Please also take extra care when walking through the car park due to these works.
Our doors are open however we are still requesting that all patients continue to wear a mask when they come to the surgery, as this is a healthcare setting, we ask all of our patients to cooperate with this.
All GP consultations continue to initially be on the phone and as previously, if necessary, during this consultation you will be booked a face to face appointment by the GP the exception to this at the moment is the under 5s with earache, fever, high temperature or cough these will be booked in to see a GP face to face without a phone consultation first.
E-consult functionality has currently been disabled due to capacity issues.
COVID vaccinations -
4th Booster vaccinations for the over 75s are now available. Patients are being sent invites by SMS or phone and clinics will be held at the Brentwood Centre.
Details of the National Booking Line are www.nhs.uk/covid-vaccination anyone unable to book on-line can call 119 free of charge 7am-11pm 7 days a week.
An update from NHS England on the Oxford AstraZeneca Vaccine is available to download here.
Patient vaccination information leaflet
Covid Status available on the NHS APP
Patients in England who have had a full course of the COVID-19 vaccine, which is currently three doses of any approved vaccine, will be able to demonstrate their COVID-19 vaccination status for international travel using the NHS App.
Anyone without a smartphone who needs to prove their Covid-19 status, can request a letter through the NHS website or ring 119 you should not contact your GP surgery as we are unable to provide these.
All vaccinations take place, for Brentwood Surgeries, at the Brentwood Centre in the Doddinghurst Road. However if you are invited to attend one of the mass vaccination centres such as Wickford or the Excel Centre and are able to attend those centres please accept that offer as it will allow those less mobile or who do not drive to attend their local centre.
WARNING REGARDING SCAM TEXT MESSAGES
We have been advised that some patients are receiving text messages inviting them to a COVID vaccination and when the link is clicked it then asks for bank account details – please note that the NHS would never ask a patient for their bank account details, there is no payment for the COVID vaccination in the NHS, please ignore these scam text messages.
The latest information on the COVID-19 vaccination programme is online at www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine
and we advise checking there first if you have questions about the safety or effectiveness of COVID vaccines, or your priority to receive vaccination.
How we are operating now:.
All GP consultations remain initially by phone and during the call the GP can convert the call to a video consultation, if they feel they need to see the patient whilst talking to them. They can also ask the patient to securely send in photos via their smartphones and these are held, with patient consent, on the patient record.
For those patients who need a physical examination or who your GP feels will benefit from a face to face appointment the GP will book you an appointment to see them at the Tile House, or alternatively they can be book you into the HUB at the Brambles surgery for evening and weekend appointments. (We are ensuring that there is appropriate social distance between patients arriving at the surgery and between each patient rooms are wiped down and cleaned) All patients are required to wear a suitable face covering, hand sanitiser is available on entry as well.
Our Nurses are seeing patients, including children and babies for 8 week immunisations, pre-school boosters and adults for other vaccinations such as pneumonia, various injections and cervical smears, they are carrying out a lot of Chronic Disease Management work via phone consultations.
If you have a Chronic Disease and we need to gather certain information from you, rather than calling you into the surgery or phoning you we may send you a questionnaire to your smartphone, we would appreciate these being completed and sent back as per the instructions.
Referrals to secondary care are on-going. The majority of hospitals are carrying out phone triage instead of first face to face outpatient appointments, although this is now changing depending on the speciality and hospital. For hospital waiting times by speciality click this Mid and South East Essex planned care link to go to the My Planned Care website for other areas click on this link My Planned Care all areas
Blood tests are available as previously for the GP to order for Chronic Disease management and those on specific medications and are carried out at Orsett Hospital, St Andrew's in Billericay and Brentwood Community Hospital.
The majority of patients now have a nominated pharmacy to receive their prescriptions and those that don’t are requested to nominate one on requesting their repeat medication, no prescriptions are now available for collection at the surgery.
We do not take prescription requests over the phone but prescriptions can be requested via a patients normal pharmacist, on-line (to set this up patients should contact reception and this is done remotely) or by dropping a request through our letterbox.
Anyone entering the building has to wear a face covering before entering. Our Doctors and Nurses may see patients wearing PPE according to the most recent guidance.
Going forward we are expecting that the way patients access the surgery will be very different to how it used to be and we do not envisage going back to all consultations being face to face, they will be a mix of face to face and phone. This will be beneficial to the majority of patients, less risk of infections caused by sitting in a crowded waiting room especially at the height of the cold and flu season, less patients in the premises will mean easier parking for those who do need to attend, but planning on this is at an early stage and will depend on many evolving factors we will keep all our patients informed as time goes on.
About the Tile House surgery
The Tile House Surgery is situated close to the centre of Brentwood, in an attractive house, which was taken over by the partnership in 1963. The original house, which was a Grade II listed building with a Georgian façade, was initially enlarged at the turn of the last century and was developed further in 1993. The practice dates back to 1865 when it was started by a Doctor Wallis.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The practice benefits from a car park, although wherever possible we do ask patients to park in the town centre and walk to the surgery, this then leaves the available car parking spaces for those who are less able bodied.
Practice Leaflet Practice Leaflet - Large Print format
The Tile House is a non-smoking area and we strongly advise patients not to smoke. For more specific advice about measures to maintain your health please speak to your doctor or nurse.
Anyone using the car park does so at their own risk. The Car Park is private and only for use by Patients who are attending an appointment at the Surgery - it is not to be used to park your car whilst attending any of the other medical/dental/ophthalmological establishments in the area or for dropping off children or picking them up from school.
(Site updated 12/05/2022)