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Self Help Week - 15th - 21st November 2021

What is self help week?

Operational update as at 8th November 2021 - see below

Privacy Notice - Please click to read our Patient Privacy Notice we also have a Privacy notice for anyone between the ages of 13 and 16 years Under 16 Privacy Notice

Our GP Extended Access HUB is now operational. Please click on the Opening Times tab for more information.

Please read - 10 insider tips- I bet you didn't know about your GP?

Travelling Abroad? - our service has changed, please download our Advice for Travellers leaflet.

Gluten Free Food Prescriptions

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See details of our current research projects here.

Welcome to Tile House Surgery

08.11.2021- We have just been advised that the COVID-19 booster vaccination clinics at the Brentwood Centre are now NOT walk in clinics. Please do NOT attend unless you have an appointment.

Please contact 119 or follow this link to book an appointment elsewhere, https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/

You can now book routine telephone calls with your GP online - go to Online services and login to access.

If you do not already have online access, please speak to a receptionist about getting this set up. It is a quick and easy process and saves patients and the surgery lots of time when booking routine appointments.

You will require photo ID.

FLU VACCINATION PROGRAMME 2021

Please click here to read important information regarding our flu clinics this season.

 NEWS – 1st November 2021

Update from the Practice Manager

The Surgery door is now open for patients to see a receptionist face to face. Face masks must still be worn within the surgery as this is a healthcare setting, we ask all of our patients to cooperate with this. If you have an appointment to see your GP or a Nurse you should inform Reception on arrival, or preferably use the self check in screen. All GP consultations continue to be initially on the phone  and as previously, if necessary, during this consultation you will be booked a face to face appointment by the GP the exception to this at the moment is the under 5s with earache, fever, high temperature or cough these will be booked in to see a GP face to face without a phone consultation first.

E-consult functionality has currently been disabled due to capacity issues.

COVID vaccinations -

Booster vaccinations for certain cohorts of patients are being held at the Brentwood Centre, if you are eligible you will receive an SMS invite or alternatively a phone call from the surgery.

Details of the National Booking Line are  www.nhs.uk/covid-vaccination anyone unable to book on-line can call 119 free of charge 7am-11pm 7 days a week.

An update from NHS England on the Oxford AstraZeneca Vaccine is available to download here.

Patient vaccination information leaflet

Covid Status available on the NHS APP

Patients in England who have had a full course of the COVID-19 vaccine, which is currently two doses of any approved vaccine, will be able to demonstrate their COVID-19 vaccination status for international travel using the NHS App.

Anyone without a smartphone who needs to prove their Covid-19 status, can request a letter through the NHS website or ring 119 you should not contact your GP surgery as we are unable to provide these.

Vaccination Site

All vaccinations take place, for Brentwood Surgeries, at the Brentwood Centre in the Doddinghurst Road. However if you are invited to attend one of the mass vaccination centres such as Wickford or the Excel Centre and are able to attend those centres please accept that offer as it will allow those less mobile or who do not drive to attend their local centre.

 WARNING REGARDING SCAM TEXT MESSAGES

We have been advised that some patients are receiving text messages inviting them to a COVID vaccination and when the link is clicked it then asks for bank account details – please note that the NHS would never ask a patient for their bank account details, there is no payment for the COVID vaccination in the NHS, please ignore these scam text messages.

The latest information on the COVID-19 vaccination programme is online at  www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine

and we advise checking there first if you have questions about the safety or effectiveness of COVID vaccines, or your priority to receive vaccination.

How we are operating now:.

All GP consultations remain initially by phone and during the call the GP can convert the call to a video consultation, if they feel they need to see the patient whilst talking to them. They can also ask the patient to securely send in photos via their smartphones and these are held, with patient consent, on the patient record.

For those patients who need a physical examination or who your GP feels will benefit from a face to face appointment the GP will book you an appointment to see them at the Tile House, or alternatively they can be book you into the HUB at the Brambles surgery for evening and weekend appointments. (We are ensuring that there is appropriate social distance between patients arriving at the surgery and between each patient rooms are wiped down and cleaned) All patients are required to wear a suitable face covering, hand sanitiser is available on entry as well. 

Our Nurses are seeing patients, including children and babies for 8 week immunisations, pre-school boosters and adults for other vaccinations such as pneumonia, various injections and cervical smears, they are carrying out a lot of Chronic Disease Management work via phone consultations.

If you have a Chronic Disease and we need to gather certain information from you, rather than calling you into the surgery or phoning you we may send you a questionnaire to your smartphone, we would appreciate these being completed and sent back as per the instructions.

Referrals to secondary care are on-going. The majority of hospitals are carrying out phone triage instead of first face to face outpatient appointments, although this is now changing depending on the speciality and hospital.

Blood tests are available as previously for the GP to order for Chronic Disease management and those on specific medications and are carried out either at Orsett Hospital or St Andrew's in Billericay and Brentwood Community Hospital.

The majority of patients now have a nominated pharmacy to receive their prescriptions and those that don’t are requested to nominate one on requesting their repeat medication, no prescriptions are now available for collection at the surgery.

We do not take prescription requests over the phone but prescriptions can be requested via a patients normal pharmacist, on-line (to set this up patients should contact reception and this is done remotely) or by dropping a request through our letterbox.

Anyone entering the building has to wear a face covering before entering. Our Doctors and Nurses may see patients wearing PPE according to the most recent guidance.

Going forward we are expecting that the way patients access the surgery will be very different to how it used to be and we do not envisage going back to all consultations being face to face, they will be a mix of face to face and phone. This will be beneficial to the majority of patients, less risk of infections caused by sitting in a crowded waiting room especially at the height of the cold and flu season, less patients in the premises will mean easier parking for those who do need to attend, but planning on this is at an early stage and will depend on many evolving factors we will keep all our patients informed as time goes on.

 

Practice Manager

 

About the Tile House surgery

The Tile House Surgery is situated close to the centre of Brentwood, in an attractive house, which was taken over by the partnership in 1963.  The original house, which was a Grade II listed building with a Georgian façade, was initially enlarged at the turn of the last century and was developed further in 1993. The practice dates back to 1865 when it was started by a Doctor Wallis.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

The practice benefits from a car park, although wherever possible we do ask patients to park in the town centre and walk to the surgery, this then leaves the available car parking spaces for those who are less able bodied.

Practice Leaflet               Practice Leaflet - Large Print format

Smoking

The Tile House is a non-smoking area and we strongly advise patients not to smoke. For more specific advice about measures to maintain your health please speak to your doctor or nurse.

Car Park

Anyone using the car park does so at their own risk. The Car Park is private and only for use by Patients who are attending an appointment at the Surgery - it is not to be used to park your car whilst attending any of the other medical/dental/ophthalmological establishments in the area or for dropping off children or picking them up from school.

(Site updated 22/11/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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