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Welcome to Tile House Surgery
NEWS – 25th February 2021
Update from the Practice Manager
COVID vaccinations -
Anyone over the age of 70 who has not been vaccinated and would like to be should contact the surgery and we will add you to our waiting list - there are very few patients who have not been vaccinated in this age group but if you do want to be vaccinated and have previously declined or were unsure and now would like to have the vaccine please contact us.
The Government have issued letters to anyone over the age of 65 to 69 years who has not been vaccinated asking you to go on-line to the National Booking Line www.nhs.uk/covid-vaccination anyone unable to book on-line can call 119 free of charge 7am-11pm 7 days a week.
If a suitable and convenient place /time is not available you should then contact the surgery and can be booked by us at the Brentwood Centre, when the next vaccine delivery is available.
Those patients in the vulnerable cohort of patients 16-64 years of age (and those that have recently received a shielding letter from the Government) will receive an SMS from us inviting them to book an appointment at the Brentwood Centre via the link in the message, as and when we have news of available vaccination clinics. this will hopefully be over the next few weeks. If we do not have a mobile number in your record, please contact us to add it to your record. For those that we do not hear from we will be phoning on their landline as and when we know of vaccine arrivals.
However, we are not in control of the number of vaccines being delivered, when and what type and only receive notification of these a few days before their arrival so please do not contact the surgery to enquire when the next clinics will be run as in most instances we will not know. Unless specified above please do not phone the surgery, we will contact you.
Patient vaccination information leaflet
All vaccinations take place, for Brentwood Surgeries, at the Brentwood Centre in the Doddinghurst Road. However if you are invited to attend one of the mass vaccination centres such as Wickford or the Excel Centre and are able to attend those centres please accept that offer as it will allow those less mobile or who do not drive to attend their local centre.
WARNING REGARDING SCAM TEXT MESSAGES
We have been advised that some patients are receiving text messages inviting them to a COVID vaccination and when the link is clicked it then asks for bank account details – please note that the NHS would never ask a patient for their bank account details, there is no payment for the COVID vaccination in the NHS, please ignore these scam text messages.
The below information has been provided by NHS England: -
The public can really help the NHS to deliver our vaccination programmes effectively to those who need it most. Taking these simple steps will help us to help you.
- The NHS will contact you when it’s the right time to come forward, so please don’t contact us to seek a vaccine before then.
- Please act on your invitation when it arrives, and make sure you attend your appointments when you arrange them.
- In the meantime, please continue to abide by all the social distancing and hand hygiene guidance, which will still save lives.
The latest information on the COVID-19 vaccination programme is online at www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine
and we advise checking there first if you have questions about the safety or effectiveness of COVID vaccines, or your priority to receive vaccination.
Flu vaccinations for the 50 - 64year olds not in an at risk group and 18-64 in an at risk group and the over 65s. Please contact the surgery to book an appointment for your FLU vaccination now.
How we are operating now:.
All GP consultations remain initially by phone and during the call the GP can convert the call to a video consultation, if they feel they need to see the patient whilst talking to them. They can also ask the patient to securely send in photos via their smartphones and these are held, with patient consent, on the patient record.
For those patients who need a physical examination your GP will book you an appointment to see them at the Tile House or alternatively they can be book you into the HUB at the Brambles surgery for evening and weekend appointments. (We are ensuring that there is appropriate social distance between patients arriving at the surgery and between each patients rooms are wiped down and cleaned) All patients are required to have their temperature taken on entering the building and are asked to wear a suitable face covering, hand sanitiser is available on entry as well.
Any patients who possibly have Covid but also have other problems are not seen at the surgery but are seen at one of the Red HUB clinics at Brambles surgery.
Our Nurses are seeing more patients, including children and babies for 8 week immunisations, pre-school boosters and adults for other vaccinations such as pneumonia, various injections and cervical smears, they are carrying out a lot of Chronic Disease Management work via phone consultations.
If you have a Chronic Disease and we need to gather certain information from you, rather than calling you into the surgery or phoning you we may send you a questionnaire to your smartphone, we would appreciate these being completed and sent back as per the instructions.
Referrals to secondary care are on-going. The majority of hospitals are carrying out phone triage instead of first face to face outpatient appointments.
Blood tests are now available for the GP to order for Chronic Disease management and those on specific medications and are carried out either at Orsett Hospital or St Andrew's in Billericay and Brentwood Community Hospital.
The majority of patients now have a nominated pharmacy to receive their prescriptions and those that don’t are requested to nominate one on requesting their repeat medication, no prescriptions are now available for collection at the surgery.
We still do not take prescription requests over the phone but prescriptions can be requested via a patients normal pharmacist, on-line (to set this up patients should contact reception and this is done remotely) or by dropping a request through our letterbox.
We now have an intercom facility at the front door, as our doors remain shut, this gives reception staff the ability to converse with patients in a safe way without opening the door.
Anyone entering the building whether they are staff, doctors, nurses, patients, couriers or anyone else all have their temperature checked at the door and all patients have to wear a face covering before entering and only the patient being seen is allowed onto the premises, unless it is a child then one parent is allowed to accompany. Our Doctors and Nurses see patients wearing full PPE according to the most recent guidance.
For our care home patients we are carrying out video ward rounds with the assistance of the care home staff and so all patients have been seen by a doctor in the past month and this is planned to occur monthly, or sooner if necessary.
Going forward we are expecting that the way patients access the surgery will be very different to how it used to be and we do not envisage going back to all consultations being face to face, they will be a mix of face to face and phone. This will be beneficial to the majority of patients, less risk of infections caused by sitting in a crowded waiting room especially at the height of the cold and flu season , less patients in the premises will mean easier parking for those who do need to attend, but planning on this is at an early stage and will depend on many evolving factors we will keep all our patients informed as time goes on.
About the Tile House surgery
The Tile House Surgery is situated close to the centre of Brentwood, in an attractive house, which was taken over by the partnership in 1963. The original house, which was a Grade II listed building with a Georgian façade, was initially enlarged at the turn of the last century and was developed further in 1993. The practice dates back to 1865 when it was started by a Doctor Wallis.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The practice benefits from a car park, although wherever possible we do ask patients to park in the town centre and walk to the surgery, this then leaves the available car parking spaces for those who are less able bodied.
Practice Leaflet Practice Leaflet - Large Print format
The Tile House is a non-smoking area and we strongly advise patients not to smoke. For more specific advice about measures to maintain your health please speak to your doctor or nurse.
Anyone using the car park does so at their own risk. The Car Park is private and only for use by Patients who are attending an appointment at the Surgery - it is not to be used to park your car whilst attending any of the other medical/dental/ophthalmological establishments in the area or for dropping off children or picking them up from school.
(Site updated 25/02/2021)