Welcome to Tile House Surgery
News Update 16th August 2022
Our doors are open, mask wearing is now optional, however if you are seeing a Clinician and you have a respiratory issue the Clinician may ask you to wear one.
It is possible to book either a phone call with one of our clinicians or a face to face appointment on the day by calling Reception after 8am. It is also possible to pre-book both telephone appointments and face to face appointments either by calling reception or also on-line. If you do not have on-line access and would like to have it please contact the surgery, ID will be required.
We have made some amendments to our phone system following patient feedback and we are hopeful that this will help patients access the correct team more efficiently and reduce the waiting times on the phones.
We have also increased the time that our teams, other than reception, can take calls directly from patients.
Tests results can now be accessed between 8am – 2pm Monday – Friday by choosing option 3.
The prescriptions team can now deal with your queries between 10am -4pm Monday – Friday by choosing option 2.
Our Medical secretary team will be available to deal with ongoing referral queries between 8am – 6pm Monday to Friday by choosing option 4.
We hope that this will reduce the calls going to the reception team and therefore ease some of the pressure on the lines, meaning the wait should be less for patients.
Please bear in mind that urgent same day appointments are released at 8am and 1.30pm Monday – Friday so our phonelines are at their busiest around these times. If your call is relating to a more routine matter it may be easier to call back between 10am – 1pm and 3pm – 6.30pm.
Other clinical staff at the Tile House assisting our Doctors and Nurses
We also have a Physician Associate, Pharmacists, an Orthopaedic specialist, Mental Health Practitioners and non-clinical Social Prescribers who are all available to speak to patients, please discuss these options with Reception when booking an appointment.
E-Consults - PATCHS - On-Line Consultations
This functionality is currently not available however we will be reinstating it in the near future.
COVID vaccinations -
4th Booster vaccinations for the over 75s are now available. Patients are being sent invites by SMS or phone and clinics will be held at the Brentwood Centre.
Details of the National Booking Line are www.nhs.uk/covid-vaccination anyone unable to book on-line can call 119 free of charge 7am-11pm 7 days a week.
Patient vaccination information leaflet
Covid Status available on the NHS APP
Patients in England who have had a full course of the COVID-19 vaccine, which is currently three doses of any approved vaccine, will be able to demonstrate their COVID-19 vaccination status for international travel using the NHS App.
Anyone without a smartphone who needs to prove their Covid-19 status, can request a letter through the NHS website or ring 119 you should not contact your GP surgery as we are unable to provide these.
The latest information on the COVID-19 vaccination programme is online at www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine
and we advise checking there first if you have questions about the safety or effectiveness of COVID vaccines, or your priority to receive vaccination.
About the Tile House surgery
The Tile House Surgery is situated close to the centre of Brentwood, in an attractive house, which was taken over by the partnership in 1963. The original house, which was a Grade II listed building with a Georgian façade, was initially enlarged at the turn of the last century and was developed further in 1993. The practice dates back to 1865 when it was started by a Doctor Wallis.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The practice benefits from a car park, although wherever possible we do ask patients to park in the town centre and walk to the surgery, this then leaves the available car parking spaces for those who are less able bodied.
Practice Leaflet Practice Leaflet - Large Print format
The Tile House is a non-smoking area and we strongly advise patients not to smoke. For more specific advice about measures to maintain your health please speak to your doctor or nurse.
Anyone using the car park does so at their own risk. The Car Park is private and only for use by Patients who are attending an appointment at the Surgery - it is not to be used to park your car whilst attending any of the other medical/dental/ophthalmological establishments in the area or for dropping off children or picking them up from school.
(Site updated 16/08/2022)