Normal Opening Hours

The surgery is open at the following times:

Monday to Friday 08:00 to 18:30

Extended hours - We no longer open on a Saturday morning - see below

How to See / Speak to Your Doctor

For appointments please telephone

01277 227711 and press option 1

This number operates Monday—Friday 8.00am-6.30pm.

Over 50% of our appointments are routine pre-bookable, these are all 10 minute slots for patients with a chronic conditions. Either ring the surgery to book one of these or book on-line via our website or the NHS App. (Pre registration to use this service is required—contact reception for information).

However, if you have a medical emergency or an acute problem and you feel you need to be seen or speak to a clinician on that day, you should ring the surgery from 8am.

Having been triaged by our Care Navigators you may be allocated one of our acute appointment slots, if we have capacity and it is appropriate, to see or speak to a GP, a Pharmacist, Social Prescriber, Orthopaedic Specialist or our Physician’s  Associate or you will signposted to another service this may be 111, A&E, Minor Injuries, a Mental Health Practitioner, or the Community Pharmacy. (Our Care Navigators are required to ask you questions by the GPs in order that you can be directed to the most appropriate service.)

Enhanced Access Hours

As of 1st October 2022 the Tile House surgery will no longer open on a Saturday morning.

However, pre-bookable Appointments will be offered at the HUB on Saturdays  and will take place at the Brambles Surgery between 9am and 5.00pm. 

There will also be available pre-bookable appointments Monday to Friday 6.30pm to 8.30pm at the Brambles Surgery.

Further details below:

Out-of-hours GP services are changing

We want to provide the right services at a time which is convenient for you. We’ve listened to feedback from people in our local area, and we are making changes to our out-of-hours appointments to deliver better services for you.

The new way of delivering out-of-hours appointments will give you:

· Access to more healthcare professionals. This new service will be delivered by professionals including GPs, Nurses and Health Care Assistants.

· More choice about the type of appointment you want. These include a mixture of in-person face-to-face appointments, and remote appointments like telephone, video, or online appointments.

· Make it more convenient for you to travel to out-of-hours appointments. These appointments are being planned and delivered locally, so it is likely they will available closer to your home.

From Saturday 1 October 2022, out-of-hours appointments will be available from 6.30pm to 8.30pm on weekdays, and from 9am to 5pm on Saturdays.

Out-of-hours appointments were previously planned by Clinical Commissioning Groups (CCGs) on behalf of many GP practices in a bigger area. From Saturday 1 October 2022, this is now being planned and delivered locally by Primary Care Networks (PCNs).

We are working together with other GP practices in our local area as part of the Brentwood Primary Care Network. You can find out more about Brentwood Primary Care Network on our PCN website at www.brentwoodpcn.nhs.uk

An out-of-hours appointment will be at the Brambles Surgery. 

These appointments will not be available as walk-in appointments. You will need to book them in advance

To book an out-of-hours appointment, you should contact your regular GP practice in the usual way. They will advise you on the appointments which are available, and which healthcare professional is the right person to help you.

If you need medical help now but it's not an emergency, you can also go to 111 online or call 111.

Closed Afternoons (from 1pm to 6.30pm)

We are closed on the following afternoons for GP and staff training, if you require medical attention during this time you should call 111, or in an emergency 999.

Tuesday 16th May 2023

Tuesday 6th June 2023

Tuesday 4th July 2023

When We Are Closed

For advice or to speak to the out-of-hours doctor please call 111.

Health advice is available 24 hours a day by telephoning 111

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Surgery Times in Detail 

All surgeries are subject to change without notice.

Brentwood Extended Access HUB is open, this operates from the Brambles Surgery on the old Highwood Hospital Site in Geary Drive.

Out-of-hours GP services are changing

We want to provide the right services at a time which is convenient for you. We’ve listened to feedback from people in our local area, and we are making changes to our out-of-hours appointments to deliver better services for you.

The new way of delivering out-of-hours appointments will give you:

· Access to more healthcare professionals. This new service will be delivered by professionals including GPs, Nurses and Health Care Assistants.

· More choice about the type of appointment you want. These include a mixture of in-person face-to-face appointments, and remote appointments like telephone, video, or online appointments.

· Make it more convenient for you to travel to out-of-hours appointments. These appointments are being planned and delivered locally, so it is likely they will available closer to your home.

From Saturday 1 October 2022, out-of-hours appointments will be available from 6.30pm to 8.30pm on weekdays, and from 9am to 5pm on Saturdays.

Out-of-hours appointments were previously planned by Clinical Commissioning Groups (CCGs) on behalf of many GP practices in a bigger area. From Saturday 1 October 2022, this is now being planned and delivered locally by Primary Care Networks (PCNs).

We are working together with other GP practices in our local area as part of the Brentwood Primary Care Network. You can find out more about Brentwood Primary Care Network on our PCN website at www.brentwoodpcn.nhs.uk

An out-of-hours appointment might not be at your regular GP surgery. When you book an appointment, you will be told where the appointment will be.

These appointments will not be available as walk-in appointments. You will need to book them in advance

To book an out-of-hours appointment, you should contact your regular GP practice in the usual way. They will advise you on the appointments which are available, and which healthcare professional is the right person to help you.

If you need medical help now but it's not an emergency, you can also go to 111 online or call 111.

For more information, location, contact details, etc

download our ACE Patient Leaflet.

The GP Extended Access Service is provided by Accountable Care Enterprise Ltd (ACE) which is wholly owned by the GP practices in Brentwood, working together on behalf of practices, patients and staff to deliver safe, effective and responsive healthcare services.

If you are unhappy with the service you receive from the HUB you can report it by clicking on the following link:-

Complaint Leaflet

May Bank Holidays

We will be closed on the following days:

Monday 1st May 2023

Monday 8th May 2023

Monday 29th May 2023

If you require urgent assistance please ring 111 or in an emergency ring 999.