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COVID 19 - Coronavirus Information 17/02/20 - Please click on the NEWS link for the latest information.

End of FAX machine use in General practice - The Tile House Surgery will cease to use a fax machine with effect from 31/03/2020. This is to enhance data security and also to support the NHS Paper Switch-Off programme (PSO). Any queries regarding this statement are to be directed to the Practice Manager.

Electronic Prescriptions - Read about the changes from 20th January 2020 on the Prescriptions tab.

Dr Indrakumar will be on maternity leave from the 23rd December 2019 until late 2020, Dr Haq will be looking after her patients in her absence.

We are currently recruiting for 2 new members of our Reception team - please click on the link on the right - Employment Opportunities, for further details.

Patient Newsletter June 2019

Car Park Barrier - The barrier will be open during normal Surgery hours; 8am to 6.30pm Monday to Friday and 9am to 11.30am on Saturdays. If your car is in the car park outside of these times you will be able to exit the car park but not enter, however, it is your responsibility to ensure that your car is not left in the car park outside of our normal opening hours as we do not accept any liability if your car is in the car park and we have a barrier electrical failure outside of our normal opening hours.

Privacy Notice - Please click to read our Patient Privacy Notice we also have a Privacy notice for anyone between the ages of 13 and 16 years Under 16 Privacy Notice

**NEW** Our new GP Extended Access HUB is now operational. Please click on the Opening Times tab for more information.

Please read - 10 insider tips- I bet you didn't know about your GP?

Travelling Abroad? - our service has changed, please download our Advice for Travellers leaflet.

Gluten Free Food Prescriptions

Electronic Prescribing Service

The Tile House Surgery is registered for the Electronic Prescribing Service - this means that you are able to nominate a pharmacy and your prescription will be sent electronically to that pharmacy. So you will no longer need to come to the surgery to collect it.

To complete a pharmacy nomination form you can either come to the surgery and complete the form at our repeat prescriptions desk or go to your pharmacy and complete the form.

This service is especially useful if you wish to nominate a pharmacy close to where you work you will then be able to pick up your medications from that pharmacy.

From 20th January 2020 all prescriptions will be issued electronically both repeat and acute.

For some time now most prescriptions have been signed, sent and processed electronically to patient’s nominated pharmacy, this is now moving on to include all prescriptions, there are a few minor exceptions but very few.

Patients have 2 choices for how this works.

  • You can choose a pharmacy or dispenser to dispense all your prescriptions. When you get a prescription, it will be sent electronically to the dispenser you have chosen. You can collect your medicines or appliances without having to hand in a paper prescription. This is for repeat prescriptions as well as acute ones that your GP may issue during a consultation

  • You can decide each time you are issued with a prescription where you would like it to be dispensed. When you are issued a prescription, you will be given a paper copy (token) that you can take to any pharmacy or other dispenser in England. The paper copy will contain a unique barcode that will be scanned to download your prescription from the secure NHS database. The token does not require a signature because the prescription is signed electronically.

    Paper prescriptions will continue to be available in special circumstances, but almost all prescriptions will be processed electronically.

  • The main things to remember are:

    No paper prescriptions will be issued.

    Nominate a pharmacy

    Once nominated always collect your prescriptions from that pharmacy – no token needed

    If you do not want to nominate a pharmacy – remember to take your token to any pharmacy in England (not Wales, Scotland or Northern Ireland) they will be able to scan your token via the barcode and then access the spine and dispense your prescription.

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