Appointments

To request an urgent appointment for today (Monday to Friday):

• phone us on 01277 227711, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment :

• use our online system via the link at the top of this page
• phone us on 01277 227711, Monday to Friday from 8am 
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you must ring us by before 10am on 01277 227711. All requests for home visits are triaged by our morning duty doctor to determine if you need a visit or not. Requests for non-urgent home visits can be made in advance.

You may only request a home visit if you are housebound or are too ill to visit the practice. A GP/Paramedic/Nurse will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Acute Home Visiting Service - this is a service in Brentwood funded by the ICB and run by BB Healthcare Solutions - when you request a visit you may receive one from this service and not by one of the Tile House Surgery doctors, this can either by a GP or an Advanced Nurse Practitioner whichever is deemed most appropriate. You will be advised if your visit is going to be undertaken by this service at the time that the Triage duty doctor speaks to you. These visits can take place anytime between 9am and 6pm.

Other Clinicians working from the Tile House

Click here for more information

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system via the link at the top of this page
• phone us on 01277 227711, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs